Customer Service Officer

Job Responsibilities:

• Responsible for providing call center level 1 support related to computer/mobile systems, including hardware, software and public applications. Communicate with customer via phone, email, whatsapp, remote access technology to resolve technical issues involving our products and services
• Provide 1st level operation support and troubleshooting on IT related problems / requests / enquiries via phone, remote access, email and social media
• Performs call and email follow up with customers.
• Perform calls and email management and problem escalation to the appropriate support groups.
• Ability to provide technical services such as desktop support.
• Ability to provide technical services on mobile devices; both Android and iOS.
• Coordinate with internal and external customers/partner to fulfill delivery of services for efficient and effective support.
• Contribute to process documentation and ops improvement.

• AM – 6.30am to 3pm
• PM – 2pm to 10.30pm

Job Requirements:

• Diploma in any discipline.
• ITE candidates with relevant experience may also apply.
• At least 2 years of relevant working experience in helpdesk call center and support service environment.
• Good command of verbal and written English.
• Must be self-motivated, a team player, committed and demonstrate effective learning skills.
• Must have personal passion in mobile applications, technology, computers and people.
• Must be willing to work 2 shifts, weekends/PH.
• Familiar with Microsoft Office suite and messaging services on mobile such as WhatsApp, Skype and wechat
• Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.
• Required Skill(s): Customer Service or equivalent.

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