Customer Service Officer

Job Responsibilities:

  • Responsible for providing call center level 1 support related to computer/mobile systems, including hardware, software and public applications. Communicate with customer via phone, email, whatsapp, remote access technology to resolve technical issues involving our products and services
  • Provide 1st level operation support and troubleshooting on IT related problems / requests / enquiries via phone, remote access, email and social media
  • Performs call and email follow up with customers.
  • Perform calls and email management and problem escalation to the appropriate support groups.
  • Ability to provide technical services such as desktop support.
  • Ability to provide technical services on mobile devices; both Android and iOS.
  • Coordinate with internal and external customers/partner to fulfill delivery of services for efficient and effective support.
  • Contribute to process documentation and ops improvement.
Working Shift:

  • AM – 6.30am to 3pm
  • PM – 2pm to 10.30pm

Job Requirements:

  • Diploma in any discipline.
  • ITE candidates with relevant experience may also apply.
  • At least 2 years of relevant working experience in helpdesk call center and support service environment.
  • Good command of verbal and written English.
  • Must be self-motivated, a team player, committed and demonstrate effective learning skills.
  • Must have personal passion in mobile applications, technology, computers and people.
  • Must be willing to work 2 shifts, weekends/PH.
  • Familiar with Microsoft Office suite and messaging services on mobile such as WhatsApp, Skype and wechat
  • Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.
  • Required Skill(s): Customer Service or equivalent.

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